As an independent insurance agency, our goal is to provide all-encompissing risk management and financial solutions for all of your personal and commercial needs. The Rathbun Agency will assist you in managing and planning for all your potential risks. As professionals, we assess your needs and offer you a variety of insurance products to choose from including homeowner's insurance, car insurance, health insurance, life insurance, and business insurance.
Risk management advice, whether it is in response to an insurance claim or general question, is the most important value we offer you.
We work hard to build a trusted relationship with our customers. We strive to make you feel both comfortable with and confident in our abilities by acting as your consultant. We want you to have the confidence in us that your parents may have had and that your children will have. We are an organization dedicated to our customers. We seek out the best companies that offer the appropriate coverages at a fair price.
Offices in Michigan
We are located in Lansing, Michigan.
The Rathbun Agency was founded by two Rathbun brothers, Jack and Jim, in 1956. Their father, Charles, worked for Michigan Millers Insurance Company for over forty years. The agency began with no customers and one company contract, but steadily grew through referrals as a result of their exceptional customer service. John Keel joined the agency in 1965 and retired as President after 53 years in 2018. John was instrumental in the growth of The Rathbun Agency and we will always remember him as an innovative and brilliant salesman who assisted in laying the groundwork that the agency still operates on today.
Jack and Jim's brother, Gene, joined the agency to perform inside underwriting work in 1966. Subsequently, Jim left the firm to become CEO & President of The Insurance Company of the West. Jack retired in 1989 and Gene in 1996. Both Jack and Gene solidified the importance of the agent-customer relationship. We still oftentimes reminisce on stories from long-term clients of when Jack or Gene came and sat at their kitchen table. To truly get to know our clients not only as a policyholder, but as a human being. We continue to cherish providing that service to our current insureds.
In 1968, The Rathbun Agency moved the business to its present location at the corner of Pine and Saginaw in Lansing. In 1983, Gene's son, Paul, joined the agency as a personal and commercial lines producer after majoring in Insurance and Business Administration at Ferris State University and working for Aetna for a short time as a sales representative. He became a partner in 1990 and is co-owner and current President. Paul has been instrumental in preserving the second-generation legacy of The Rathbun Agency. He has held his Certified Insurance Counselor (CIC) designation for over thirty years, holds a Series 63 license, as well as the Total Quality Agency (TQA) designation. He currently serves on the board of the Capital Region Community Foundation, is a Past President of the Lansing Jaycees and has previously served on several insurance company agency advisory councils.
Larry Pingel joined the agency in 1996 as a personal lines producer and joined the ownership team in 2008. He retired in 2019. Patricia Leyser joined The Rathbun Agency in 2008 after an extensive career in finance. She spearheads our financial services division and handles life and health insurance, Medicare retirement planning and investments. As Senior Financial Representative, Pat is able to provide full-service financial solutions. She actively serves on the board of the Saginaw Oakland Commercial Association and the Delta-Waverly Rotary, where Pat runs a school backpack program.
David Finkbeiner joined The Rathbun Agency in 2012 as a personal and commercial lines producer after a career in the food service industry owning a high-end dining restaurant. He joined the ownership and management team in 2018 and currently serves as Vice President. David is actively involved in the DeWitt-Sunrise Rotary and is a Past President.
The third generation of The Rathbun Agency officially began in 2014 when Gene’s grandson, Ben, joined the organization as a personal and commercial lines producer after graduating from the Michigan State Honors College. Ben joined the ownership team in 2019 after graduating with his Masters in Business Administration in Risk Management & Insurance from Olivet College. He is involved in our state association, Michigan Association of Insurance Agents, most recently serving as Young Agents Committee Chair in 2020. Ben received the 2020 National Young Agent of the Year award from the Independent Insurance Agents and Brokers of America. He serves as a weekly Facilitator at Ele's Place - Capital Region and sits on their Community Board.
Through the years the agency has steadily grown from it’s humble beginnings to the present status of servicing over 4,200 customers throughout the mid-Michigan area and beyond. The agency has found that stressing the quality of the service and advice rather than the bottom line price is one of the key reasons for it’s success. The vast majority of people need to use their insurance on a fairly regular basis, so if the service does not meet their needs, then the money they spend on it is wasted.
"We like to think of ourselves not as salespeople selling insurance," says Paul, "but as advisers assisting others in buying insurance. Sure, we have competitive rates - but most people do not know a great deal about insurance and count on their agent to know them, educate them, and assist them in making smart purchasing decisions when it comes to consultative risk management."
Another key component to the agency's success is their associates. Jennie Six and Brittany Allen are the agencies inside claims representative. They advise customers on claims and initiate claim reports. Karen Watson, Mary LeZotte, Kim Evans, Barb Sayre, Paige Miller, Jenifer Six, Dee Ordiway and Cheryl Grimes are instrumental to our success in serving our insured's as personal and commercial insurance service representatives. Ashley McClure joined the agency in 2017 and is the agency's inside bookkeeper.
Operations Manager Jennifer Walker rejoined The Rathbun Agency in 2019 after ten years with an insurance carrier. She previously was with The Rathbun Agency for over a decade, in multiple roles.
The Rathbun Agency is well positioned for the future due to its reputation in the community, its tradition of being involved in civic events and activities and its representation of many insurance carriers with strong claims service and competitive products. They have served on agency advisory councils for many of the carriers they represent and have proudly earned Presidents Club, Outstanding Agent Designations and Exceptional Agent Designations with various carriers. The Rathbun Agency was also selected by the Insurance Journal as one of the top six companies to work for in the United States and by Principal Financial Group as one of the top ten agencies nationwide providing financial security to its staff.
All in all, the odds are with The Rathbun Agency to continue it’s tradition of excellence.